Last updated: October 16, 2026. This page applies to nexuschallenge.ca and to visits to Nexus Montréal (Le Nexus), 4075 Boulevard Saint-Laurent, Montréal, Québec H2W 1Y7.
Disclaimer
Physical activities. Singularity, Virtual Reality and our other attractions involve movement, flashing lights, loud sound and, in VR, a headset that blocks your view of the room. They carry a risk of injury. Every guest must be at least 8 years old and must have a signed waiver before playing. The waiver lists the risks and the health conditions for which we advise against taking part. Please read it before you book.
Information on this site. We work to keep descriptions, photos, game lists, opening hours and availability accurate. Photos and videos illustrate the experience and may differ in detail from the room on the day. Games and VR titles can change or be temporarily unavailable.
Prices. Prices are in Canadian dollars. GST and QST are added and shown before you pay. The price of a booking is the price shown when you confirm it; a later price change does not affect a booking already confirmed. If a price is displayed in error, we will contact you before your visit and you may cancel for a full refund.
Availability of the site. The site may be unavailable from time to time for maintenance or for reasons outside our control. A time slot is only reserved once you receive a booking confirmation.
Links. Links to other sites (maps, social media, payment) are provided for convenience. We do not control those sites.
Nothing on this page limits the rights you have under Québec’s Consumer Protection Act or any other law that cannot be set aside by contract.
Terms of use
Who we are. This site is operated by Nexus Games (9544-7371 Québec inc.), doing business as Nexus Montréal. Address: 4075 Boulevard Saint-Laurent, Montréal, Québec H2W 1Y7. Phone: 514-282-8824. Email: admin@nexuschallenge.ca.
Using the site. By using the site or making a booking, you agree to these terms. You must be 18 or older to create an account, make a booking or buy a gift card. You agree not to misuse the site: no attempts to disrupt it, to access other people’s accounts or bookings, or to hold time slots you do not intend to use.
Accounts. An account is optional for booking and lets you see and cancel your bookings. You must give accurate information and confirm your email address before you can sign in. Keep your password private; you are responsible for what is done through your account. You can delete your account at any time from the Account page. We may suspend an account used for fraud or abuse.
Gift cards.
- Gift cards are sold in whole-dollar amounts from $25 to $500 and are delivered by email with a code.
- A gift card never expires and carries no fees.
- It can be used toward bookings made on this site and at the front desk. Any unused amount stays on the card.
- A gift card is not refundable and cannot be exchanged for cash, except that we will pay out a remaining balance of $5 or less if you ask.
- If a booking paid with a gift card is cancelled with a refund, the amount goes back onto the gift card.
- Treat the code like cash. If you lose it, write to us from the email address that bought or received the card and we will resend it. To check a balance, enter the code at checkout or contact us.
Promo codes and discounts. One promo code can be used per booking. A promo code applies to the main activity of the booking, not to add-ons, has no cash value and cannot be applied after payment. Automatic discounts (off-peak, opening offer, combined activities) are calculated at checkout, and the price shown there is the price you pay.
Content. The Nexus name, logos, game designs, text, photos and videos on this site belong to Nexus Games or its licensors and may not be reused without written permission.
Changes to these terms. We may update these terms. The version in force when you confirm a booking or buy a gift card is the one that applies to it. The date at the top of the page shows the latest update.
Governing law. These terms are governed by the laws of Québec and the laws of Canada that apply there.
Bookings & cancellations
Booking. You can book up to 6 months ahead. While you are at checkout, your time slot is held for 10 minutes. Your booking is confirmed when the online payment goes through and you receive a confirmation email with your booking code. Lounge entry is free with a game-room booking, subject to availability.
Cancelling. You can cancel from your Account page, or by writing to booking@nexuschallenge.ca with your booking code.
- 48 hours or more before the activity: everything you paid online is refunded.
- Less than 48 hours before the activity: the amount paid online is not refunded.
- A booking cannot be cancelled online once its start time has passed.
Refunds go back to the payment method used: to the card through our payment processor, usually within 5 to 10 business days, or back onto the gift card.
Changing the date or time. Write to us at least 48 hours before the activity and we will move your booking once, free of charge, subject to availability. Later changes are treated as a cancellation.
Late arrivals and no-shows. Your session starts and ends at the booked time. If you arrive late, the session is shortened and the full price remains due. If your group has not arrived 15 minutes after the start time, the booking is treated as a no-show and the amount paid online is kept.
Group size. Each room has a minimum and maximum number of players, shown when you book. Tell us before you arrive if your group changes; extra players are accepted only if the room has space.
If we cancel. If we have to cancel or interrupt your session because of an equipment failure, a closure or another reason on our side, you choose between a new time and a full refund of what you paid for that session.
Parties and group events. Your quote states the price, the deposit and what is included. The same 48-hour rule applies: cancel at least 48 hours before the event and the deposit is refunded; less than 48 hours before, it is kept. The balance is paid at the venue on the day.
Age and waivers. All attractions are for ages 8 and up. Every guest needs a signed waiver before playing. Guests 14 and older sign their own. A parent or guardian signs for guests 13 and under, who must be accompanied by an adult. A guest without a valid waiver cannot play, and no refund is owed for that reason.
Conduct. Staff may refuse entry or end a session, without refund, for anyone who is intoxicated, breaks the safety rules or endangers others.
Privacy policy
We collect only the personal information we need to take your booking, run your visit safely and answer you. We do not sell it. This policy follows Québec’s Act respecting the protection of personal information in the private sector (“Law 25”).
Person in charge of personal information. The Nexus Administrator (Administrateur Nexus), Nexus Games (9544-7371 Québec inc.), 4075 Boulevard Saint-Laurent, Montréal, Québec H2W 1Y7, admin@nexuschallenge.ca, 514-282-8824.
What we collect, why, and how long we keep it.
| Information | Why we need it | How long we keep it |
|---|---|---|
| Account: name, email, phone, language, password (stored only as a one-way hash), marketing choice | To let you sign in, see and cancel your bookings | Until you delete your account |
| Bookings: activities, date and time, group size, price, booking code, staff notes about the booking | To reserve your room, check you in and handle changes | 6 years, as tax law requires for sales records |
| Payments: amount, method, date, payment processor reference. Card numbers go straight to our payment processor and never reach our servers | To charge and refund you and keep our accounts | 6 years, as tax law requires |
| Gift cards: buyer’s email, recipient’s name and email, sender’s name, personal message, balance and history | To deliver the card and track its balance | While the card has a balance, then 6 years |
| Waivers: each participant’s name and date of birth, the signer’s email and phone, the signature, date and time of signing, photo consent | To prove the waiver was signed, check ages and reach you after an incident | 3 years after your last visit |
| Party, group and contact requests: name, email, phone, event details, your message | To answer you and prepare a quote | 2 years after our last exchange |
| Emails we send you (confirmations, reminders, receipts) | To show what was sent and when | 2 years |
| Site statistics and advertising measurement, only if you accept cookies | To understand how the site is used and measure our ads | See Cookies below |
Where the information comes from. From you, when you book, open an account, buy a gift card, sign a waiver or write to us. A parent or guardian provides the information of children 13 and under. If you give us someone else’s information, such as a gift card recipient’s email, you confirm that you are allowed to share it.
Who can see it. Nexus staff who need it to do their job. We also use service providers who process it on our behalf, under contract, only for the purposes above:
| Provider | What it does for us | Where the data may be held |
|---|---|---|
| Stripe | Card payments and refunds | Canada and the United States |
| Resend | Sending confirmation and account emails | United States |
| Hostinger | Hosting the site and its database | Lithuania (European Union) |
| Google Analytics | Site statistics, only with your consent | United States |
| Meta (Facebook and Instagram) | Advertising measurement, only with your consent | United States |
Some of these providers hold data outside Québec. Before using them, we assessed that the information is adequately protected. We may also disclose information when the law requires it.
Marketing emails. We send promotional emails only if you opted in. Every such email has an unsubscribe link, and you can also change your choice in your account.
Photos and video. We use photos or video of you on our website or social media only if you ticked the optional box on the waiver. You can withdraw that consent at any time.
How we protect it. The site uses encrypted connections. Passwords are stored only as salted one-way hashes. Access to customer records is limited to authorized staff with individual logins, and staff actions are logged. If a confidentiality incident creates a risk of serious harm, we will notify you and the Commission d’accès à l’information.
Your rights. You can ask us to:
- see the personal information we hold about you and receive a copy, including in a common electronic format;
- correct information that is inaccurate, incomplete or out of date;
- withdraw a consent you gave, such as marketing emails, cookies or photos;
- delete information we no longer need, or stop sharing it.
Write to the person in charge at the address above. We answer in writing within 30 days. You can delete your account yourself from the Account page; booking and payment records are then kept only for the legal retention period and are no longer reachable online. If you are not satisfied with our answer, you can file a complaint with the Commission d’accès à l’information du Québec.
Changes. We will post any change to this policy on this page with a new date, and tell account holders by email if the change is significant.